The fine print, made readable
Terms of service.
These terms cover every booking, quote and service from KAZVISUALS. They're written in plain English on purpose. If anything is unclear, ask us before you book.
Last updated 2 November 2026
The short version: you pay to lock in your time, we deliver what we promised on the dates we promised, you get one round of changes, and once you've paid in full you can use the content for your business marketing. We never guarantee sales or results, but we always give you a clear plan, good work and honest numbers.
01Who we are
KAZVISUALS is the trading name of Karen Fernandez, a sole trader based in Auckland, New Zealand ("we", "us"). "You" means the person or business booking our services.
Contact: kazvisuals.co@gmail.com · +64 20 4053 1582
02What these terms cover
These terms apply to all our services, including the free FRAME Score (marketing audit), coaching and strategy sessions, photography, video and Reels, social media management and monthly packages. Your quote, invoice or booking page says exactly what is included in your service. If something in your written quote is different from these terms, the quote wins for that job.
03Quotes and prices
- Prices are in New Zealand dollars.
- We are not registered for GST, so no GST is added.
- Written quotes are valid for 7 days.
- Founding prices are launch prices for our first 5 clients or until 30 November 2026, whichever comes first. After that, standard prices apply to new bookings. A founding price you have already booked or been invoiced for stays the same.
- Travel for shoots is quoted per client before you book, so you always know the full price up front.
04Paying and booking
| Service | How you pay |
|---|---|
| Services up to NZ$349 | Paid in full to book |
| Services over NZ$349 | 50% to book, 50% on delivery |
| Coaching and strategy sessions | Paid before the session |
| Monthly services | Paid each month in advance |
We send an invoice when you book. Pay by bank transfer using the invoice number as the reference. Your booking is confirmed once payment arrives. If payment for a requested booking time hasn't arrived within 24 hours, we may release that time to someone else.
Final files are delivered once the balance is paid.
05Moving or cancelling a booking
- 48 hours notice or more: move your booking for free, or cancel and get a full refund of what you've paid for work that hasn't started.
- Less than 48 hours notice: you can move your booking once, to a date within 30 days. If you cancel instead, the payment covers the time we set aside and isn't refunded.
- Weather: if the weather makes an outdoor shoot unworkable, we move it for free. We'll agree the call together.
- If we have to cancel (illness or an emergency), you choose a new date or a full refund.
06What we need from you
- Fill in the short form we send after booking, so we arrive prepared.
- For shoots: have the space ready, give us safe access, and make sure everyone who appears on camera has agreed to be photographed or filmed.
- Only send us content (logos, photos, text) you have the right to use.
- Reply to questions and approvals within a reasonable time. Delays on your side can move delivery dates.
07Delivery and changes
Delivery times for each service are on your booking page, invoice or quote. Files are delivered by Google Drive link.
Every service includes 1 combined round of changes, asked for within 7 days of delivery. Further changes, or new requests outside the original scope, are quoted before we do them.
08Using the photos, video and content
- Once you've paid in full, you can use the final content to market your own business: on your website, social media and normal digital advertising.
- We keep the copyright. Other uses (for example billboards, TV, packaging or selling the content to someone else) need our written agreement first.
- We only show your work in our portfolio or social media with your permission.
- Raw, unedited files aren't included unless your quote says so.
09Strategy, audits and coaching
Our audits, plans and coaching are our honest professional opinion based on what you share with us and what we can see. They are not tax, legal, accounting, financial, lending or HR advice. For those, talk to a qualified professional.
Marketing results depend on many things outside our control, so we don't guarantee enquiries, sales, followers or rankings.
10Monthly services
Monthly services (such as Monthly Growth Coaching, Monthly Growth Partner and social media management) have a 3 month minimum, then continue month to month. To stop after the minimum, give us 30 days notice by email. What's included each month is in your agreement.
11Responsibility
We take care with everything we do. If something we deliver isn't right, tell us within 7 days and we'll fix it.
If you're buying for your business, you agree the Consumer Guarantees Act 1993 doesn't apply, as allowed by that Act for business to business agreements. Nothing in these terms takes away rights you have by law that can't be excluded.
As far as the law allows, our total responsibility for any claim is limited to the amount you paid for the service concerned, and we aren't responsible for indirect losses such as lost profits.
12Privacy
How we collect and look after your details is explained in our Privacy Policy.
13Disagreements and law
If something goes wrong, talk to us first. We'll do our best to sort it out quickly and fairly. These terms are governed by New Zealand law.
14Changes to these terms
We may update these terms from time to time. The version on this page when you book is the one that applies to your booking.