Your details, looked after
Privacy policy.
This explains what personal information we collect, why we collect it and how we look after it, in line with the New Zealand Privacy Act 2020.
Last updated 2 November 2026
The short version: we only collect what we need to reply to you, prepare your audit and deliver your work. We never sell your details. You can ask to see, fix or delete them at any time.
01Who we are
KAZVISUALS is the trading name of Karen Fernandez, a sole trader based in Auckland, New Zealand. Karen is responsible for privacy at KAZVISUALS.
Contact: kazvisuals.co@gmail.com · +64 20 4053 1582
02What we collect
| When | What |
|---|---|
| You fill in a form on our website | Your name, email, your website or social media link, what you want help with and anything you write to us |
| You book a call or service | Your name, email, phone, business name and address (for shoots), and your answers to the booking questions |
| You become a client | Billing details on your invoice, payment records, your answers to our intake form, and messages between us |
| We do a shoot | Photos and video of your business, which may show you, your team or your customers |
| You visit our website | Basic, anonymous visit information collected by our website platform (see section 06) |
We collect information directly from you. To prepare your free FRAME Score we also look at information you've made public, such as your website, social media and Google Business Profile.
03Why we collect it
- To reply to your message and prepare your audit
- To book, plan and deliver the services you ask for
- To send invoices and receipts and keep business and tax records
- To follow up about your audit or quote (you can tell us to stop at any time)
- To send occasional marketing tips, only if you've asked for them. Every tips email lets you unsubscribe.
We never sell or rent your personal information.
04The tools we use
Like most small businesses, we use trusted online tools to run KAZVISUALS. Some of them store information on servers outside New Zealand. We choose tools with strong security and only share what each one needs.
| Tool | What it does for us |
|---|---|
| Squarespace | Runs our website |
| FormSubmit | Delivers website form messages to our inbox |
| Google (Gmail, Drive, Sheets, Forms, Calendar) | Email, client files, our lead and client records, intake forms and calendar |
| Cal.com | Online booking for calls and sessions |
| Notion | Our business notes and client planning |
05Photos and video of people
Before a shoot, we ask clients to make sure everyone who appears on camera has agreed to it. If you appear in our work and want an image removed from our own website or social media, email us and we'll take it down.
We only use client work in our portfolio with the client's permission.
06Cookies and website visits
Our website platform uses cookies to make the site work and, if you allow it, to help us understand how visitors use the site. You can choose your settings using the Cookie Preferences link at the bottom of every page.
07How long we keep it
- Enquiries that don't go ahead: up to 2 years after we last heard from you, then deleted.
- Client records: invoices and payment records are kept for at least 7 years, as New Zealand tax law requires.
- Photos and video: kept so we can resupply files if you need them, unless you ask us to delete them.
08Keeping it safe
We protect your information with secure accounts, strong passwords and two step sign in, and we only give access to people who need it to do the work.
If a privacy breach ever happened that was likely to cause serious harm, we would tell you and the Privacy Commissioner, as the law requires.
09Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email kazvisuals.co@gmail.com. We'll respond as soon as we can, and within 20 working days.
If you're not happy with how we've handled your information, please talk to us first. You can also contact the Office of the Privacy Commissioner.
10Changes to this policy
We may update this policy from time to time. The latest version is always on this page.